Burn’t Toast, is what happens to an opportunity when failing to please a paying customer.
100 Things Restaurant Staffers Should Never Do, by Bruce Buschel, NYTimes Article
Part I: http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffe...
Part II: http://boss.blogs.nytimes.com/2009/11/05/one-hundred-things-restaurant-staffe...
"Herewith is a modest list of do’s and don’ts for servers at the seafood restaurant I am building. Veteran waiters, moonlighting actresses, libertarians and baristas will no doubt protest some or most of what follows. They will claim it homogenizes them or stifles their true nature. And yet, if 100 different actors play Hamlet, hitting all the same marks, reciting all the same lines, cannot each one bring something unique to that role?"
- Of particular interest to: Restaurants, Gourmet Deli's Cafe's Bakeries, Bistros, Catering, Banquets & Cruise Lines, Hospitality, Fast Fooderies.
- Of Special Interest to those who eat out, and wish to share their opinion's and preference's, as to how they wish to be served.
- For those who serve the food and drink. Food Servers (Waiters, Waitress, Bartenders, Catering, Banquets, Cruise Lines, Cafe, Deli and Fast Food Counter Attendants).
- Especially valuable for manager's with FOH issues
What is "Burn't Toast"? It's what happens to an opportunity in failing to please a paying customer, when service is performed badly.
The objective of the forum section, entitled "Burn't Toast" , is to spin out into a productive on going discussion, for those that perform the actual, hands-on workload. Ninety percent of customer satisfaction is linchpin'd to the interaction between the customer and server. This blog provides:
- Serving tips, techniques, preferences and suggestions
- Information on what works and what doesn't
- Learning from peers and in many cases the customer's
- Resources on safety, sanitation, laws and gratuities
- Networking (never hurts)
Stay in touch by subscribing to this blog, we’re open 24/7 for those that wish to share, their opinion, read or just hang out.
Everyone is welcome
Wishing everyone a brilliant New Year 2010
(c) 2010 ptsaldari.posterous.com : PTsaldari Group Inc. | The Art of Serving Well | Serve Me Well Inc. All rights reserved. This article originally appeared on ptsaldari.posterous.com blog authored by PTsaldari. This article may be shared and reprinted as long as this entire copyright message accompanies it. Email: ptsaldari@gmail.com
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